Shipping forms

We make secure shipments to any part of Colombia.

For shipping, we work with carriers that provide the courier service nationwide, are recognized companies and comply with compliance standards and seriousness.

  • Shipping costs are assumed by Naturela for purchases exceeding $120.000, otherwise this value is assumed by the customer.
  • If the payment of the purchase is made before 11 am, the order will be dispatched the same day, otherwise it will be dispatched the next business day.
  • The dispatch of orders is subject to availability in the inventory, in this case will be reported by email.
  • The delivery time of orders will depend on the destination city and is on average between 2 to 5 business days.

Once the shipment has been made, we inform via e-mail the dispatch guide number for the corresponding follow-up.

Important information for the customer

Productos Naturela SAS is a legally constituted company with a certificate of existence and legal representation in the Chamber of Commerce of Villavicencio, based on the registration and registration of the Commercial Registry.

We value your opinion and we will be happy to receive your comments

In: comercial@naturela.cominfo@naturela.com