General conditions

At Naturela we value the time and well-being of our clients; we have a great commitment to service guided by the following principles:

  • Our store complies with the security standards for online purchases and does not keep the numbers of the credit or debit cards or any other information related to your data.
  • We faithfully fulfill our commitment to deliver the products. If we cannot comply for reasons beyond our control, we promise to notify you, for this purpose we request your contact information that is kept strictly confidential.
  • The prices of the products may vary without prior notice; however, the prices of orders placed will not vary.
  • All our prices include VAT in the cases that apply.
  • Shipping costs are assumed by Naturela for purchases exceeding $120.000, otherwise this value is assumed by the customer.
  • If the payment of the purchase is made before 11 am, the order will be dispatched the same day, otherwise it will be dispatched the next business day.
  • The dispatch of orders is subject to availability in the inventory, in this case will be reported by email.
  • The delivery time of orders will depend on the destination city and is on average between 2 to 5 business days.
  • All the products and their descriptions exposed in this web page, have a merely informative function. In no case they represent treatment recommendations nor should they be considered as such.
  • Being a user of this website implies that you acknowledge having read and accepted these conditions and what affects them based on the legal regulations applicable in this matter.

To place the order you must enter our store in our website and make the purchase process, as follows:

  • Select the desired products by clicking add to cart
  • A window that shows the added products automatically appears
  • Verify the number of units of each selected product (See Cart)
  • When finishing the selection of the products to buy, click on the option to pay
  • Fill in the form with the information required to make the shipment (it is important to fill in the spaces with an asterisk *)
  • Click on next
  • Check the summary table of the order, if they are correct click on next, otherwise correct them
  • Click on I have read and accept the terms and conditions and then on Place the order
  • Choose one of the payment options by means of the Payú Platform (See means of payment)

Thank you very much for your purchase!